Job Description

Role & Responsibilities

• Lead and perform installation, troubleshooting, maintenance, and break/fix support for data center equipment.
• Rack, stack, install, move, and decommission servers and network equipment.
• Perform advanced hardware and connectivity troubleshooting.
• Install and troubleshoot copper and fiber network cabling.
• Execute IMAC activities according to established procedures.
• Manage and coordinate day-to-day site activities and technician teams.
• Provide technical guidance and support to other technicians on site.
• Coordinate with remote NOC/engineering teams and escalate complex issues when required.
• Ensure assigned work is completed within required SLA/timeframes.
• Maintain accurate documentation of work performed and site changes.
• Follow customer SOPs, security, and safety requirements.

Required Qualifications

• 3+ years of hands-on data center or IT infrastructure experience.
• Strong technical expertise with enterprise server and network hardware.
• Strong experience in rack & stack, cabling, hardware installation, troubleshooting, and break/fix.
• Proven site management and team management experience.
• Experience leading or coordinating technicians at a data center site.
• Ability to independently handle technical issues and take ownership of site activities.
• Strong communication, leadership, and problem-solving skills.
• Ability to read and follow technical documentation, diagrams, and SOPs.
• Must have required tools and PPE and meet customer/site security requirements.

Preferred Experience

• Previous experience as a Level 3, Senior Data Center Technician, Site Lead, or Team Lead.
• Experience managing data center sites and coordinating technician teams.
• Experience with large-scale data center deployments, migrations, or infrastructure projects.
• Data center, networking, server, or relevant IT certifications are a plus.

We are looking for qualified, dependable technicians who can commit for up to 3-month project and consistently meet customer expectations and SLA requirements.

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